If you have a query surrounding our delivery processes, your order or the couriers we use, we respectfully ask for you to contact us directly rather than the couriers. Our customer service team are always on hand to assist you in any way possible. Our customer service team are available via email, phone, live chat and social media. Head to our 'Contact Us' page for more information surrounding how you can reach the Flooring Direct Team. If your order is being delivered on our own transport we will contact you prior to arrange delivery.
#COMPOSITE DECKING STEPS UPDATE#
We recommend that you check your tracking link each morning as this will update to show "Out For Delivery" on the morning it is loaded to a delivery vehicle. If your order is being delivered by couriers who offer a tracking service, you will receive a tracking link. We send a dispatch email with tracking information once your order has been shipped. We cannot be held accountable for any consequential financial losses caused by this.Īll flooring products, accessories and underlay are shipped from alternative site locations which could result in parts of you order arriving separately, we ask you are mindful of this when placing/receiving your order.Ĭontact our customer service advisers on 0333 1234 581 if you have any queries regarding your order. We strongly advise against booking flooring fitters in advance to receiving your product in case of unexpected delays or unforeseen issues with your order.
#COMPOSITE DECKING STEPS DRIVERS#
We offer a one-man, kerbside delivery service, during which our drivers have no obligation to carry your products inside the property. All timeframes will be upheld where possible and we ask that you please be aware that all our delivery times are estimates. Should we need any further details or information from the customer surrounding a case, please expect to be contacted via email, ensuring you check your spam/junk email boxes for this reason. Before this time, we cannot provide any updates on the whereabouts of your order. Please allow up to 7 working days before contacting our customer service team for updates surrounding delivery and tracking information. In peak periods, we may dispatch orders over the weekend, however, they will not be picked up by the courier until Monday afternoon. Deliveries to offshore post codes and the highlands may take between 3-7 days. We operate under a 24-hour dispatch period, aiming to deliver as soon as 2 days after confirmation of processing.
for single packs we may be able to charge less, however we palletise this product due to the fragility and damage risk. Laminate flooring, Spc, LVT, wood flooring, a delivery charge of £49.99 will be charged. For palletised products including but not limited to. For any orders of accessories, we offer a reduced delivery charge of between £9.99-£14.99 within 72 hours. For any orders over £199, delivery is free, while orders under £199 will be charged £19.99 for delivery.
0 kommentar(er)
